organization,category,process,vendor_tool,reported_outcome_metric,value,year,source_type,source_url,figure_origin,pct_improvement_for_chart,notes
Care New England,Prior authorization,Radiology prior auth + notice of admission,Notable,Authorization-related denials,"-55%; turnaround -80%; 2,841 hrs; $644K",2024,independent,https://www.hfma.org/revenue-cycle/denials-management/health-systems-start-to-fight-back-against-ai-powered-robots-driving-denial-rates-higher,health system,80,HFMA Mar 2024 (exec Krysten Blanchette). Notable's own page says 55% fewer auth-related write-offs (raw/cne_notable)
UNC Health,Prior authorization,Automated prior authorization,not named,Savings and revenue,$3M-$4M,2025,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/health-systems-report-multimillion-dollar-returns-from-ai,health system,,"CIO Brent Lamm to Becker's, Oct 2025; repeated in Becker's Sep 2026 ROI list"
MUSC Health,Prior authorization,Prior auth in payer portals,Notable (AI agents),Prior auths with no human involvement,40%; ~30 min to ~1 min,2025,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/prior-authorizations-patient-check-ins-musc-healths-ai-agents/,health system,97,"Becker's Mar 7 2025, CDTO Crystal Broj at HIMSS25; pct = 30 min to 1 min"
MIT Health,Prior authorization,Prior auth handling,Notable Sidekick,Handling time,-45%,n.d.,vendor,https://www.notablehealth.com/customer-stories/mit-health-cut-prior-auth-time-in-half-with-ai,vendor,45,750+ cases
Allegheny Health Network,Prior authorization,Touchless prior auth,Humata Health,CPT requests approved in first month,70%; 200K+ auths/yr; 96% first-pass,2025,independent,https://www.healthcarefinancenews.com/news/allegheny-health-uses-ai-prior-authorization-automation,vendor,,HFN Apr 29 2025; figures attributed to Humata ('Humata said'); AHN is a Humata investor
MultiCare Health System,Prior authorization,FHIR prior auth with Regence BlueShield,FHIR API (payer integration),Requests answered in real time,94%; productivity +233%,2025,independent,https://www.techtarget.com/revcyclemanagement/feature/Trailblazers-Using-FHIR-to-automate-prior-authorizations,health system,,TechTarget Sep 2025
St. Luke's Health System,Prior authorization,Pharmacy prior auth review,Latent Health,Clinical review time per PA,18 to 5 min (-72%); TAT 7+ days to ~3,n.d.,vendor,https://www.latenthealth.com/case-study/latent-health-st-lukes-health-system,vendor,72,
Montage Health,Prior authorization,Auth status checks (Epic work queue),AKASA,Auth-status work queue volume,-22%; 300 hrs/mo; A/R days -13%,n.d.,vendor,https://akasa.com/case-studies/montage-auth-status,vendor,22,300 hrs/mo and -13% A/R days come from Montage's earlier back-end (claim status) automation on the same page
Community Medical Centers (Fresno),"Claims, denials & appeals",Pre-submission claim review,AI claim-review tool (vendor not named),Prior-auth denials (commercial),-22%; non-covered -18%; 30-35 hrs/wk,2024,independent,https://www.aha.org/aha-center-health-innovation-market-scan/2024-06-04-3-ways-ai-can-improve-revenue-cycle-management,health system,22,AHA Market Scan Jun 2024
Mayo Clinic,"Claims, denials & appeals","Claim/auth statusing, duplicate denials, appeal letters",In-house bots,Positions cut via attrition; vendor costs,~30 FTEs over 2 yrs; $700K,2024,independent,https://www.hfma.org/revenue-cycle/denials-management/health-systems-start-to-fight-back-against-ai-powered-robots-driving-denial-rates-higher,health system,,"Nikki Harper, HFMA Mar 2024"
Luminis Health,"Claims, denials & appeals",Clean claims + work-queue management,RPA + machine learning,Items in some work queues,-15% to -20%,2024,independent,https://www.hfma.org/revenue-cycle/denials-management/health-systems-start-to-fight-back-against-ai-powered-robots-driving-denial-rates-higher,health system,17.5,"Former VP Sheldon Pink, HFMA Mar 2024; pct = midpoint"
Northwestern Medicine,"Claims, denials & appeals",~30 revenue cycle automations,Microsoft Power Automate + Epic,Tasks processed FY2026,"~400K (~24 FTEs, ~$1M)",2026,independent,https://www.beckershospitalreview.com/finance/automate-your-bread-and-butter-how-northwestern-processes-400000-tasks-with-a-3-person-automation-team/,health system,30,"Becker's Sep 25 2026; Epic medical-necessity appeal pilot +20% collections, processing time -20% to -40% (pct = midpoint 30)"
Rush University System for Health,"Claims, denials & appeals",Medical-necessity request bot,In-house AI bot,Some medical-necessity requests,-25%,2026,independent,https://www.hfma.org/revenue-cycle/denials-management/battle-of-the-bots-intensifies-over-denials,health system,25,"HFMA Jan 2026, Blake Evans"
Nebraska Medicine,"Claims, denials & appeals",AI-drafted appeal letters,AI tools (not named),Staff time per appeal letter,15 to 8-10 min; overturn 68-70% to 71-72%,2026,independent,https://www.hfma.org/revenue-cycle/denials-management/battle-of-the-bots-intensifies-over-denials,health system,40,"HFMA Jan 2026, Sheila Augustine; pct = 15 to 9 min"
Kaiser Permanente,"Claims, denials & appeals",AI appeal writing,AI tools (not named),Recovery rate,~+15%,2026,independent,https://www.hfma.org/revenue-cycle/denials-management/battle-of-the-bots-intensifies-over-denials,health system,15,"HFMA Jan 2026, Brad Tinnermon"
OHSU,"Claims, denials & appeals",Professional billing claims,UiPath (via Huron),Hours saved; backlog,"6,500 hrs/yr; 12,000-claim backlog cleared in 15 days",n.d.,vendor,https://www.huronconsultinggroup.com/en/client-impact/ohsu-automation-increase-revenue-cycle-efficiency,vendor,,Huron = implementation partner
WellSpan Health,"Claims, denials & appeals",ML triage of admission-denial appeals,In-house elastic-net model,Appeal rate / overturned denials,Appeal rate doubled; overturns nearly doubled,2025,independent,https://academic.oup.com/jamiaopen/article/8/1/ooaf016/8042205,peer-reviewed,,JAMIA Open Feb 2025; paper says 2-midnight rule change and process changes coincided
Max Healthcare,"Claims, denials & appeals",Claims processing,UiPath,Claims turnaround time,-50% (at least),n.d.,vendor,https://www.uipath.com/resources/automation-case-studies/max-healthcare,vendor,50,India; partner RPATech
Auburn Community Hospital,Coding,Coding + discharged-not-final-billed,RPA + NLP + ML,DNFB cases,-50%; coder productivity +40%; CMI +4.6%; ~$1M,2023,independent,https://www.hfma.org/revenue-cycle/applying-ai-to-rcm/,health system,50,HFMA Oct 2023
Cleveland Clinic,Coding,AI-assisted inpatient coding,AKASA,Present-on-admission capture,+40% (one hospital),2025,vendor,https://akasa.com/blog/lessons-from-cleveland-clinic,vendor,40,Rollout to all US locations in 4 months: akasa.com/press/cleveland-clinic-akasa-deepen-ai-partnership (Oct 2025)
Banner Health,Patient access,Insurance/record updates (22 bots),RPA bots + ML,Staff hours saved mid-2020 to 2021,~1.73M hrs,2022,independent,https://www.healthleadersmedia.com/revenue-cycle/banner-health-gives-glimpse-struggles-triumphs-deploying-revenue-cycle-automation,health system,,"HealthLeaders Jul 11 2022 (Jamie Davis). Re-verified by web_fetch 2026-11-11; figure is large, quote as 'Banner says'"
North Kansas City Hospital,Patient access,Digital pre-registration + check-in,Notable,Check-in time; open roles avoided,4 min to ~10 s; 80 roles; no-shows -34%,n.d.,vendor,https://www.notablehealth.com/customer-stories/nkch-automates-80-ftes,vendor,96,pct = 4 min to 10 s
Intermountain Health,Patient access,"Scheduling, password resets, repetitive calls",Hyro + Salesforce Agentforce,Repetitive calls automated,44%; abandonment -85%,2026,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/12-health-systems-expanding-their-use-of-agentic-ai/,vendor,85,"Becker's Jul 31 2026, citing Hyro's 2025 Salesforce award release"
Tampa General Hospital,Patient access,Contact-center voice agents,Hyro,Daily call abandonment,34% to 14.9% (-56%); wait -58%,2025,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/12-health-systems-expanding-their-use-of-agentic-ai/,vendor,56,Becker's Jul 2026 citing Hyro press release Nov 25 2025
UT Southwestern,Patient access,"Revenue cycle analytics, RPA, AI, agents",Not named,FTE savings over six years,~$4.5M,2026,vendor,https://insights.getixhealth.com/blog/bringing-spreadsheets-to-an-ai-fight-the-provider-payer-automation-gap,vendor,,"† Getix Health blog (RCM vendor), May 2026; secondary, no primary source found"
Beacon Health System,Utilization management,Medical-necessity initial reviews,Xsolis,Time per initial review,15 to 4.7 min,2025,vendor,https://www.xsolis.com/case-study/beacon-health/,vendor,69,
Providence,Utilization management,Observation length of stay,Xsolis,Observation LOS costs freed (8 months),$33.6M; observation LOS -32%,2026,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/11-health-systems-reporting-measurable-ai-roi,vendor,32,Becker's Sep 11 2026 ROI list; figure from Xsolis deployment
The Permanente Medical Group (Kaiser),Generative AI,Ambient AI scribe,Ambient AI scribe (vendor not named in source),Physician users; uses; documentation hours,"7,260 physicians; 2.5M+ uses; ~16,000 hrs",2025,independent,https://divisionofresearch.kaiserpermanente.org/ai-assisted-notetaking-gains-steady-support-from-kaiser-permanente-physicians,health system,,"KP Division of Research Apr 2025 (Oct 2023-Dec 2024); 'nearly 16,000 hours'"
Stanford Health Care,Generative AI,AI-drafted billing message replies,Generative AI templates,"Hours saved per 1,000 billing messages",17 hrs,2025,independent,https://www.cio.com/podcast/4043875/stanford-healthcare-taps-ai-to-cut-burnout-boost-efficiency-in-patient-responses.html,health system,,CIO.com podcast Aug 2025; pilot of 10 billing reps
Boston Children's Hospital,Generative AI,Enterprise ChatGPT + 50+ automations,OpenAI ChatGPT,Hours saved; redeployed labor,"~60,000 hrs; >$7M",2026,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/boston-childrens-saves-7m-60k-hours-with-openai/,vendor,,Becker's Jun 1 2026 citing OpenAI customer story May 29 2026
CommonSpirit Health,Back office,AI + RPA across 242 applications,Multiple (AI + RPA),Annual value FY2025,>$100M,2026,independent,https://www.beckershospitalreview.com/healthcare-information-technology/ai/11-health-systems-reporting-measurable-ai-roi,health system,,CIO Daniel Barchi: 'probably generating north of $100 million'; hedge
Corewell Health,Back office,"Authorization, registration, credentialing, billing",RPA tool (not named),Redirected-labor savings 2023,$2.5M,2024,independent,https://www.hfma.org/revenue-cycle/denials-management/health-systems-start-to-fight-back-against-ai-powered-robots-driving-denial-rates-higher,health system,,"HFMA Mar 2024, Amy Assenmacher"
University Hospitals Plymouth NHS Trust,Back office,16 automations,UiPath,Savings; hours,"£81,500; 4,368 hrs",n.d.,vendor,https://www.uipath.com/resources/automation-case-studies/university-hospitals-plymouth-nhs-trust-automates-for-excellent-care,vendor,,UK
Newcastle upon Tyne Hospitals NHS FT,Back office,"HR, occupational health, appointment booking",Automation Anywhere,Hours saved since Mar 2020,"15,000 hrs",n.d.,vendor,https://www.automationanywhere.com/resources/customer-stories/nhs-newcastle,vendor,,"UK; page headline also says 7,000 hrs (older figure)"
HSE Ireland,Back office,COVID-era admin (test results etc.),UiPath,Hours saved Sep-Dec 2020,"22,000+ hrs",2020,vendor,https://www.uipath.com/resources/automation-case-studies/rpa-at-hse,vendor,,Ireland
St John of God Health Care,Back office,Billing,Automation Anywhere,Hours saved per year,"25,000 hrs; ~A$1B billing; -20% op costs",n.d.,vendor,https://www.automationanywhere.com/resources/customer-stories/healthcare-provider-processes-1-billion,vendor,,Australia; 12 bots
Asklepios Kliniken,Back office,Hospital admin processes,UiPath,Processes automated,120+,n.d.,vendor,https://www.uipath.com/resources/automation-case-studies/asklepios-kliniken-transforms-healthcare-with-intelligent-automation,vendor,,Germany
US Acute Care Solutions,Back office,Medical record processing,Microsoft Power Automate,Records processed per year,20M,2022,vendor,https://www.microsoft.com/en-us/power-platform/blog/power-automate/us-acute-care-solutions-automates-processing-of-20-million-medical-records-annually-using-power-automate-rpa/,vendor,,Microsoft blog Aug 2022